Why can’t you change/cancel my order (aka: can I add to my order)?

We’re committed to getting your order to you as quickly as possible – sometimes, to a fault! The majority of our orders are automatically submitted to our warehouse, even outside our hours of operation, to ensure a quick delivery and to minimize inventory issues.

There are some circumstances where an order won’t be automatically submitted; if you leave a note with special instructions, it will get flagged for our service team to take care of. If there is an issue with your billing address, or if you’ve entered a PO box, you’ll be emailed to provide more information. However, if your order doesn’t fall into one of those categories, it will be sent into picking approximately ten minutes after the order is placed, and after that it’s past the point of no return.

If you need to return anything from an order where it’s too late for us to make the adjustment/cancel the order, then just let our service team know so we can email you instructions.